Shipping & Returns

Shipping Policy

Shine Bright Like A Diamond Collection is owned and operated in Eastern North Carolina, but we ship worldwide. Please contact us for international shipping rates. All items shipped within in the continental United States (excluding California, Puerto Rico, Alaska, & Hawaii) receive complimentary shipping. All orders are shipped from our North Carolina store Monday through Friday, excluding weekends and holidays. Shipping rates may be higher for the four states mentioned above.

 

Our current shipping time including production time is 20 to 30 business days (unless otherwise noted). Business days do not include weekends or holidays. For clearance items, orders will be shipped within 5-10 business days after purchase.


Each item will show you the production time.  If we have the item on hand in our boutique, we will ship them out the next business day after receiving your order.

Return & Exchange Policy

Due to the nature of our merchandise, all of our items are final sale and cannot be returned. However, any damaged products will be replaced in a timely manner if damaged by us or in shipping.

We must see a picture of damaged products before we send a replacement. Send a picture of the item to our email with your order number in the subject box to:

info@shinebrightlikeadiamondcollection.com.

All clearance items are sold as is and no refund or exchanges are allowed.

Return & Exchange Policy

Local Pickup is available for customers located in Rocky Mount, NC. Pickup times are available by appointment only. No Exceptions. Please wait for confirmation that your order is ready prior to pickup.

Rush Orders/Expedited Service

Rush orders and expedited service are available upon request. Please be advised that a rush order service fee applies. Fees start at $75 and up, depending on the item purchased. A separate invoice for rush order fees will be sent to you after checkout.

For more information regarding our store policies, please contact us via email: