How do I place a Custom order?
Joyce: Click on the Request a consultation in top right corner and submit your custom order details to us. I will arrange a phone call consultation with you to make sure I have all the details for your order captured correctly.
Will tax be charged on my order?
Joyce: Yes North Carolina Sale Taxes are included in store orders and custom orders.
How will I pay for my custom order?
Joyce: After I have your order on file and all details are accurate and confirmed I will send you a link or invoice to pay for your order. All orders must be paid in full.
What credit cards do you accept?
Joyce: I accept all major credit cards.
How will I get my order?
Joyce: I do offer local pickup at no additional cost by appointment only, or we can ship your order FREE at no charge, in United States only.
How long will it take to receive my order?
Joyce: Non Custom: Items in our store will be shipped within 8-10 business days unless notified by Shine Bright Like A Diamond Collection, excluding Holidays.
Custom Orders: There is a 6 weeks lead time to be completed and shipped.
Rush orders are available, please contact us if you are in need of a rush order email us at make sure you put your order number in subject box. please note a rush fee will be invoice and must be paid before we start your rush order.
What if my package arrives damaged?
Joyce: Please notify us immediately in order to remedy the situation. Photo proof will be required.
Do you accept returns/refunds/cancel/postponed?
Joyce: Due to the custom nature of the products, refunds/Exchange are not available.
In the event that your Event date is cancel or postponed, money paid will be held for up to one year from your original date. If your event is cancelled or rescheduled beyond the one year, all payments made will be forfeited.
An Important note:
Because many of our products are made with a variety of processes, colors can vary slightly from what you see in our gallery. While we try our best, some minor variations can occur. This is especially the case when looking at the online gallery – many computer monitors and cell phones have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your wedding color scheme, should they occur.